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General FAQ

Can I receive samples?

You are able to select one (1) free sample at checkout along with your order. Samples are only included in orders when you select them. Sample selection varies and is based on available stock. Sometimes when we have sitewide sales, the sample selecto

Who are authorized amika retailers?

Here's a current list of authorized amika retailers*:. *this list subject to change periodically

Where can I get pumps for my liter bottles?

In an effort to minimize plastic waste, we do not ship pumps with each liter bottle and encourage clients to reuse pumps from bottle to bottle!. When you add a liter product to your cart on the site, you should see a pop-up window that asks if you ne

Why can't I order more than 3 of a product?

All customers are limited to a maximum quantity of 3 per product type in any given order. We want to make sure we're sharing the love with our products, especially when it comes to new releases or super-popular products! By capping how many of a prod

How can I take the Hair Quiz?

You can access our Hair Care Quiz here, or by looking for the icon labeled "Hey Friend!" on any of our site pages!

My promotional item isn't in my order đŸ˜„

In order for promotional products/GWPs to be included in your order when it ships, it needs to be in your cart prior to checkout. GWPs will either be added to your cart via a promo code, or will be available to select + add to your cart prior to chec

My fave product is OOS!! When will it be back??

We know having to wait to look your best is hard, especially when you're out of one of your routine staples!. The best way to stay informed on when your fave products are back in stock is to head to the product page, and click on the "Notify Me" butt

I'm having trouble with your site - what can I do?

If you're experiencing errors at checkout, or aren't able to access certain product pages, please let us know!. Send us a screenshot of the error message you received, along with information on your browser type, and whether you visited on mobile or

Why isn't my promo code working?

If you're running into issues with a promotional discount code, make sure that you're meeting the terms & conditions of the promotion and are still within the promo window by checking out our Offers page!. With all promotions or discount codes, promo